Image Capture not showing Photos or Videos on connected Phone

I've run into this a few times. The solution turns out, while simple, is completely non-intuitive.

The problem:

You've connected a client's phone to pull off all the "tons of absolutely great" videos and photos they've taken to "help" with the project. And you, being the editor kinda-sorta have to use them because heck, the client themselves took them just for you for their project.

You connect their phone (or iPad or whatever) to your Mac via the cable and launch Image Capture and nothing shows up. Both the Mac and the phone just sit there. Wonderful.

The solution:

Launch iTunes.

Yep. It'll ask if you want to access the connected device. Hit "Trust" on the phone and they'll show up after a few seconds in Image Capture and you can just highlight them all and drag them off and "forget" to use them later on because they're useless and blurry and shaky.

ProTip:

If you want to "untrust" the phone on your computer or they insist they do (Security! they say, "It's the business phone and our IT guys need it to be secure.") what I think you do, is this mess:

Reset the Lockdown Folder.

Yes. Hard as it is to believe that's how it's done.

If you just want to Untrust the phone you just trusted just now, open the Lockdown Folder and then sort by date created and delete the most recent one.

iPad and Image Capture

Using an iPad for photos is great, handy and fun but deleting them is a nightmare. I'll post on that in a bit.

However, a handy tip; for photos that you acquired on your iPad via the Camera Connection Kit, saving in Safari, Email etc… basically any way OTHER THAN SYNCING VIA ITUNES, you can use Image Capture.

Launch it while your iPad is connected and copy and delete images to your heart's content.

DVD Studio Pro's Inability to Count

DVD Studio Pro has no idea how to count. It's not its fault, it's the OS's really. Here's an example.



And one more:



These images were named automatically (the numerals) when I scanned them in using Image Capture (in your Applications folder, a very handy app if you've never played with it). It appended the numbers after I saved each scan but as you can see they're not in numerical order when you drag them into DVD Studio Pro. They WILL be in order in list view in the Finder but not in DVD Studio Pro so the client had to call me at the last minute to let me know.

I checked the final disc to see if it worked but didn't notice the images out of order. The solution here, until Apple fixes it, is to number your single digit files with a leading zero: 01, 02, 03, 04 which will ensure they're in the correct order when you drag them into DVD Studio Pro and make a slideshow of them.